Troubleshooting
These articles will help you to avoid and solve technical issues, for both teachers and students.
By Dan and 3 others4 authors32 articles
- What you need to know before your first class
- Troubleshooting Basic Steps
- How to use our Troubleshooter tool
- How to Redo Your Equipment Checks
- How fast does my (or my student's) internet connection need to be?
- Internet Connection issues
- With which browsers is LearnCube compatible?
- How to check if you have the latest browser version?
- Firewalls and LearnCube
- How to control the video/audio in the Virtual Classroom
- How to change your camera, mic, or speakers
- Camera and Microphone Browser Permissions
- How to Enter the Classroom Without a Webcam
- How to Change your Video/Audio Input
- Using an Alternative Video Conferencing Tool
- Change room type settings for group classes
- How to report a bug
- How to fast-track your support request
- What is "WebRTC"?
- What to do if the video is dropping out or the audio is breaking up?
- I can't hear my student/teacher.
- My student can't enter the classroom
- Problems with Sound Quality
- My video is not working
- I can't share my screen in my Virtual Classroom
- Select the right microphone
- My student can't see the class materials.
- How to clear your browser cookies or cache?
- My PDF doesn't load to the whiteboard.