Troubleshooting

These articles will help you to avoid and solve technical issues, for both teachers and students.

Dan O'Reilly avatar Alexander Asher avatar Wilim Abrook avatar +2
34 articles in this collection
Written by Dan O'Reilly, Alexander Asher, Wilim Abrook and 2 others
Basic information and tips

What you need to know before your first class

How to prepare to prevent tech issues for both teachers and students.
Wilim Abrook avatar
Written by Wilim Abrook
Updated over a week ago

Troubleshooting Basic Steps

These four steps will help you quickly diagnose and solve problems in most cases
Wilim Abrook avatar
Written by Wilim Abrook
Updated over a week ago

How to use our Troubleshooter tool

Prevent problems before they come up by sending your students the troubleshooter tool link
Dan O'Reilly avatar
Written by Dan O'Reilly
Updated over a week ago

How to Redo Your Equipment Checks

The first step for in-class troubleshooting
Wilim Abrook avatar
Written by Wilim Abrook
Updated over a week ago

How fast does my (or my student's) internet connection need to be?

Internet speed requirements to use a Virtual Classroom
Dan O'Reilly avatar
Written by Dan O'Reilly
Updated over a week ago

Internet Connection issues

Important information about connection and your classes
Dan O'Reilly avatar
Written by Dan O'Reilly
Updated over a week ago

With which browsers is LearnCube compatible?

Use Chrome, Firefox and Opera browsers, if you're using iOS, only Safari will work.
Dan O'Reilly avatar
Written by Dan O'Reilly
Updated over a week ago

How to check if you have the latest browser version?

If you are experiencing an issue, start by checking your version of the browser for Chrome, Firefox or Safari.
Alexander Asher avatar
Written by Alexander Asher
Updated over a week ago

Firewalls and LearnCube

Do you suspect you have an issue related to a firewall? Perhaps your video/audio never works in the class, cuts out or is really slow?
Dan O'Reilly avatar
Written by Dan O'Reilly
Updated over a week ago

How to control the video/audio in the Virtual Classroom

Enable or disable the webcam, mic or remove a student user
Dan O'Reilly avatar
Written by Dan O'Reilly
Updated over a week ago

How to change your camera, mic, or speakers

Switching to a different webcam, microphone or speaker from inside the classroom
Alexander Asher avatar
Written by Alexander Asher
Updated over a week ago

'Allow' your webcam for video (using Chrome browser)

How to authorize your camera to work when using Chrome
Dan O'Reilly avatar
Written by Dan O'Reilly
Updated over a week ago

How to Enter the Classroom Without a Webcam

Can I enter an online classroom without a camera?
Alexander Asher avatar
Written by Alexander Asher
Updated over a week ago

How to Change your Video/Audio Input

Change to an external mic or webcam inside the LearnCube Virtual Classroom
Alexander Asher avatar
Written by Alexander Asher
Updated over a week ago

Using an External Video Server

How to use an external video provider, such as Zoom, Teams or Google Meet with the Learcube Platform
Alexander Asher avatar
Written by Alexander Asher
Updated over a week ago

Firefox - Screen share experience

Can I share my screen using Firefox?
Alexander Asher avatar
Written by Alexander Asher
Updated over a week ago

Change room type settings for group classes

Planning to teach a larger group size?
Alexander Asher avatar
Written by Alexander Asher
Updated over a week ago

How to report a bug

How to let us know if something went wrong in a class.
Dan O'Reilly avatar
Written by Dan O'Reilly
Updated over a week ago

How to fast-track your support request

How to find the Post-Class review URL needed for us to quickly check our logs
Alexander Asher avatar
Written by Alexander Asher
Updated over a week ago

What is "WebRTC"?

And what are their advantages of this technology
Dan O'Reilly avatar
Written by Dan O'Reilly
Updated over a week ago
Solutions to some common issues

What to do if the video is dropping out or the audio is breaking up?

How to identify and solve a likely problem with a variable internet connection
Alexander Asher avatar
Written by Alexander Asher
Updated over a week ago

I can't hear my student / teacher

Possible causes and solutions for when there is no audio
Dan O'Reilly avatar
Written by Dan O'Reilly
Updated over a week ago

My student can't enter the classroom

What to do if your student is struggling to access the virtual classroom
Dan O'Reilly avatar
Written by Dan O'Reilly
Updated over a week ago

Problems with Sound Quality

Does the audio keep cutting out? Do you hear an echo?
Dan O'Reilly avatar
Written by Dan O'Reilly
Updated over a week ago

My video is not working

The video is not displaying inside the classroom.
Dan O'Reilly avatar
Written by Dan O'Reilly
Updated over a week ago

I can't share my screen in my Virtual Classroom

Why am I unable to share my screen?
Marcela avatar
Written by Marcela
Updated over a week ago

Allow' your webcam for video (using Firefox browser)

Give LearnCube permission to access your webcam or camera when using Firefox.
Dan O'Reilly avatar
Written by Dan O'Reilly
Updated over a week ago

Select the right microphone

Dan O'Reilly avatar
Written by Dan O'Reilly
Updated over a week ago

My student can't see the class materials

What to do if your student can't see the whiteboard tab that you see, or is on a different PDF page
Dan O'Reilly avatar
Written by Dan O'Reilly
Updated over a week ago

How to refresh your browser cookies or cache?

Delete browser cookies if LearnCube is "confused" or automatically "misidentifying" you as a particular user
Dan O'Reilly avatar
Written by Dan O'Reilly
Updated over a week ago

My PDF won't load

PDF loading into a virtual classroom
Dan O'Reilly avatar
Written by Dan O'Reilly
Updated over a week ago