LearnCube

Dan O'Reilly

Alexander Asher

Wilim Abrook

These articles will help you to avoid and solve technical issues, for both teachers and students.

Troubleshooting

How to prepare to prevent tech issues for both teachers and students.

What you need to know before your first class

How you can solve issues if presented during your class

Troubleshooting Basic Steps

How to prevent problems before they come up by sending your students the troubleshooter tool link

How to use our Troubleshooter tool

The first step for in-class troubleshooting

How to Redo Your Equipment Checks

Internet speed requirements to use a Virtual Classroom

How fast does my (or my student's) internet connection need to be?

Important information about connection and your classes

Internet Connection issues

Use Chrome, Firefox and Opera browsers, if you're using iOS, only Safari will work.

With which browsers is LearnCube compatible?

If you are experiencing an issue, start by checking your version of the browser for Chrome, Firefox or Safari.

How to check if you have the latest browser version?

Do you suspect you have an issue related to a firewall? Perhaps your video/audio never works in the class, cuts out or is really slow?

Firewalls and LearnCube

Enable or disable the webcam, mic or remove a student user

How to control the video/audio in the Virtual Classroom

Switching to a different webcam, microphone or speaker from inside the classroom

How to change your camera, mic, or speakers

How to authorise your camera and microphone in the Virtual Classroom.

Camera and Microphone Browser Permissions

Can I enter an online classroom without a camera?

How to Enter the Classroom Without a Webcam

Change to an external mic or webcam inside the LearnCube Virtual Classroom

How to Change your Video/Audio Input

How to use Zoom, Teams or Google Meet with LearnCube's Whiteboard instead of the built-in video

Using an Alternative Video Conferencing Tool

Change room type settings for group classes

How to let us know if something went wrong in a class.

How to report a bug

How to find the Post-Class review URL needed for us to quickly check our logs

How to fast-track your support request

And what are their advantages of this technology

What is "WebRTC"?

Basic information and tips

How to identify and solve a likely problem with a variable internet connection

What to do if the video is dropping out or the audio is breaking up?

How can I fix my class when there's no audio for the teacher or student?

I can't hear my student/teacher.

What to do if your student is struggling to access the virtual classroom

My student can't enter the classroom

Does the audio keep cutting out? Do you hear an echo?

Problems with Sound Quality

How to fix the video not displaying inside the classroom.

My video is not working

I can't share my screen in my Virtual Classroom

Select the right microphone

How can you help your student if they can't see the whiteboard content or the materials uploaded

My student can't see the class materials.

Delete browser cookies if LearnCube is "confused" or automatically "misidentifying" you as a particular user.

How to clear your browser cookies or cache?

How to fix a PDF that fails to load to the virtual classroom?

My PDF doesn't load to the whiteboard.

Marcela

Solutions to some common issues

Additional technical information about firewalls and how to whitelist LearnCube

A detailed explanation of how the LearnCube virtual classroom is impacted by firewalls

Can my teachers or students use LearnCube in other languages than English?

Display LearnCube In Your Language

Check out QOC (Quality of Class) tab in the post-class review if you are noticed student video/audio dropping out in your class.

Troubleshooting a class using the Class Review

Advanced information 

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