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Troubleshooting
Troubleshooting
These articles will help you to avoid and solve technical issues, for both teachers and students.
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33 articles in this collection
Written by
Dan O'Reilly,
Alexander Asher,
Wilim Abrook
and 1 other
Basic information and tips
What you need to know before your first class
How to prepare to prevent tech issues for both teachers and students.
Written by
Wilim Abrook
Updated over a week ago
Troubleshooting Basic Steps
These steps will help you quickly diagnose and solve problems in most cases
Written by
Wilim Abrook
Updated over a week ago
How to use our Troubleshooter tool
Prevent problems before they come up by sending your students the troubleshooter tool link
Written by
Dan O'Reilly
Updated over a week ago
How to Redo Your Equipment Checks
The first step for in-class troubleshooting
Written by
Wilim Abrook
Updated over a week ago
How fast does my (or my student's) internet connection need to be?
Internet speed requirements to use a Virtual Classroom
Written by
Dan O'Reilly
Updated over a week ago
Internet Connection issues
Important information about connection and your classes
Written by
Dan O'Reilly
Updated over a week ago
With which browsers is LearnCube compatible?
Use Chrome, Firefox and Opera browsers, if you're using iOS, only Safari will work.
Written by
Dan O'Reilly
Updated over a week ago
How to check if you have the latest browser version?
If you are experiencing an issue, start by checking your version of the browser for Chrome, Firefox or Safari.
Written by
Alexander Asher
Updated over a week ago
Firewalls and LearnCube
Do you suspect you have an issue related to a firewall? Perhaps your video/audio never works in the class, cuts out or is really slow?
Written by
Dan O'Reilly
Updated over a week ago
How to control the video/audio in the Virtual Classroom
Enable or disable the webcam, mic or remove a student user
Written by
Dan O'Reilly
Updated over a week ago
How to change your camera, mic, or speakers
Switching to a different webcam, microphone or speaker from inside the classroom
Written by
Alexander Asher
Updated over a week ago
'Allow' your webcam for video (using Chrome browser)
How to authorize your camera to work when using Chrome
Written by
Dan O'Reilly
Updated over a week ago
How to Enter the Classroom Without a Webcam
Can I enter an online classroom without a camera?
Written by
Alexander Asher
Updated over a week ago
How to Change your Video/Audio Input
Change to an external mic or webcam inside the LearnCube Virtual Classroom
Written by
Alexander Asher
Updated over a week ago
Using an External Video Server
How to use an external video provider, such as Zoom, Teams or Google Meet with the Learcube Platform
Written by
Alexander Asher
Updated over a week ago
Change room type settings for group classes
Planning to teach a larger group size?
Written by
Alexander Asher
Updated over a week ago
How to report a bug
How to let us know if something went wrong in a class.
Written by
Dan O'Reilly
Updated over a week ago
How to fast-track your support request
How to find the Post-Class review URL needed for us to quickly check our logs
Written by
Alexander Asher
Updated over a week ago
What is "WebRTC"?
And what are their advantages of this technology
Written by
Dan O'Reilly
Updated over a week ago
Solutions to some common issues
What to do if the video is dropping out or the audio is breaking up?
How to identify and solve a likely problem with a variable internet connection
Written by
Alexander Asher
Updated over a week ago
I can't hear my student / teacher
Possible causes and solutions for when there is no audio
Written by
Dan O'Reilly
Updated over a week ago
My student can't enter the classroom
What to do if your student is struggling to access the virtual classroom
Written by
Dan O'Reilly
Updated over a week ago
Problems with Sound Quality
Does the audio keep cutting out? Do you hear an echo?
Written by
Dan O'Reilly
Updated over a week ago
My video is not working
The video is not displaying inside the classroom.
Written by
Dan O'Reilly
Updated over a week ago
I can't share my screen in my Virtual Classroom
Why am I unable to share my screen?
Written by
Marcela
Updated over a week ago
Allow' your webcam for video (using Firefox browser)
Give LearnCube permission to access your webcam or camera when using Firefox.
Written by
Dan O'Reilly
Updated over a week ago
Select the right microphone
Written by
Dan O'Reilly
Updated over a week ago
My student can't see the class materials
What to do if your student can't see the whiteboard tab that you see, or is on a different PDF page
Written by
Dan O'Reilly
Updated over a week ago
How to refresh your browser cookies or cache?
Delete browser cookies if LearnCube is "confused" or automatically "misidentifying" you as a particular user
Written by
Dan O'Reilly
Updated over a week ago
My PDF won't load
PDF loading into a virtual classroom
Written by
Dan O'Reilly
Updated over a week ago
Advanced information
A detailed explanation of how the LearnCube virtual classroom is impacted by firewalls
Additional technical information about firewalls and how to whitelist LearnCube
Written by
Alexander Asher
Updated over a week ago
LearnCube languages options
Can my teachers or students use LearnCube in other languages than English?
Written by
Marcela
Updated over a week ago
Troubleshooting a class using the Post Class Review
Check out QOC (Quality of Class) tab in the post-class review if you are noticed student video/audio dropping out in your class.
Written by
Alexander Asher
Updated over a week ago