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Troubleshooting
These articles will help you to avoid and solve technical issues, for both teachers and students.
What you need to know before your first class
Troubleshooting Basic Steps
How to use our Troubleshooter tool
How to Redo Your Equipment Checks
How fast does my (or my student's) internet connection need to be?
Internet Connection issues
With which browsers is LearnCube compatible?
How to check if you have the latest browser version?
Firewalls and LearnCube
How to control the video/audio in the Virtual Classroom
How to change your camera, mic, or speakers
'Allow' your webcam for video (using Chrome browser)
How to Enter the Classroom Without a Webcam
How to Change your Video/Audio Input
Using an External Video Server
Change room type settings for group classes
How to report a bug
How to fast-track your support request
What is "WebRTC"?
What to do if the video is dropping out or the audio is breaking up?
I can't hear my student / teacher
My student can't enter the classroom
Problems with Sound Quality
My video is not working
I can't share my screen in my Virtual Classroom
Allow' your webcam for video (using Firefox browser)
Select the right microphone
My student can't see the class materials
How to refresh your browser cookies or cache?
My PDF won't load