LearnCube

How to identify and solve a likely problem with a variable internet connection

What to do if the video is dropping out or the audio is breaking up?

Possible causes and solutions for when there is no audio

What to do if your student is struggling to access the virtual classroom

Does the audio keep cutting out? Do you hear an echo?

The video is not displaying inside the classroom.

Give LearnCube permission to access your webcam or camera when using Firefox.

What to do if your student can't see the whiteboard tab that you see, or is on a different PDF page

Delete browser cookies if LearnCube is "confused" or automatically "misidentifying" you as a particular user

Find answers and get help from Intercom Support and Community Experts

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