Internet Connection issues

Important information about connection and your classes

Dan O'Reilly avatar
Written by Dan O'Reilly
Updated over a week ago

The reason your connection impacts live online classes is that the video and audio are delivered through your web browser via your internet connection.

Think of an internet connection is like a pipe that data passes through or a rope that connect you and your teacher.

Is it a good pipe or a strong connection?

Too narrow, the data can't get through fast enough (this causes latency where the video/audio is delayed)...

Too congested, only some of the data arrives at its destination (this causes packet loss...or losing bits of video/audio data which can cause you to suddenly disconnect from the class).

Our speed requirements are listed here and if your internet speed is less than 300 kpbs (for example this map shows many parts of Africa, the Middle East, India and South-East Asia have slower internet)

Credit to Fastmetrics


If you have a group class, you will need to have a strong enough internet connection to handle the extra number of videos shown inside the classroom.

For example, it uses more data to display 5 small videos in a 1:4 group class compared to just 2 in a 1:1 private class.

We recommend speeds of better than 4Mbps / 512kbps for group classes.

Once you know your internet speed, you can check here to ensure you meet the requirements.

If you're unsure, complete the test below.


  1. Use our equipment testing tool (Troubleshooter) before your first class.

  2. If you have completed a class in which you experienced any issues with the video or audio, you can check the Post-Class Review tool to find more diagnostic information.

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