To provide a high quality live virtual class, it's important that you and your students have a fast enough internet connection.

You do not need to download the software because everything runs online through the browser. (Read about which browsers work best here.)

Below are the Virtual Classroom Internet speed requirements / recommendations.

If the Internet is too slow the video will automatically be disabled to optimize the audio.

Call type

Minimum download
/ upload speed

Recommended download
/ upload speed

Audio Only

30kbps / 30kbps

100kbps / 100kbps

1:1 Video

128kbps / 128kbps

300kbps / 300kbps

Group video
(3 people)

512kbps / 128kbps

2Mbps / 512kbps

Group video
(5 people)

2Mbps / 128kbps

4Mbps / 512kbps

Group video
(7+ people)

4Mbps / 128kbps

8Mbps / 512kbps

If the Internet is too slow the video will automatically be disabled to optimize the audio, but you can also disable this manually.

If your internet speed does not meet the speed requirements to participate in the class, you can turn your video off either before or during the class.

The internet speed is also shown in the top right hand corner of participants video (see image below - 1).


Good/Fast connections

On a good connection participants have high quality video and audio.


Medium/Slow Connection

On slow connections the video quality is reduced to optimise the audio.


Very Slow Connection

is automatically turned off to optimise the audio.

To disable your video by simply clicking the video icon on your video feed (see 2)

You can also turn microphone on and off in the same manner (see 3)

Students and teachers are given an internet speed rating when they first enter the class, to help set expectations.

Did this answer your question?