Tricky tech troubles can be really stressful, especially when you’re unprepared!

These simple steps will serve you well in almost every situation, so that you can react quickly and confidently, and avoid wasting precious class time.

Remember - we’re teachers, not tech support agents!

You shouldn’t spend a long time troubleshooting in class. The aim of the game is to teach the class, not fix the student’s computer. It’s important to move through these steps quickly and efficiently.

  1. Redo your equipment checks.

  2. Make sure everything is connected and switched on.

  3. Try switching browsers, or entering the class in an incognito window.

  4. Switch to an external video server.

After the class, if you still don’t know what the problem was, you can reach out to our support team, who will be able to help you.

  • Virtual Classroom and Online School Lite teachers should contact

  • Online School teachers should pass any reports or issues to their coordinators.

  • Online School coordinators should contact Premium Support.

Read about how to fast-track your support request here.

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