If you have any issue with a class on LearnCube, we can check our logs and often get you a very fast answer.
The key to a fast response is the "class token" number. This is a series of unique digits assigned to every class.
You can help us fast-track the response from your Class Reports.
Simply go to Class Admin > Class Reports.
You will see lines of classes. At the end of each line is the QOC (quality of call).
> Hover over the QOC button related to the class in question.
At the bottom of the page, it will display the class token.
This is what we use to find and diagnose the issue.
Thanks so much for helping us deliver a better service to you :)