If you have any issue with a class on LearnCube, we can check our logs and often get you a very fast answer.
You can contact support through the chat icon on the bottom right of your dashboard, or by emailing email@example.com.
Online School Premium administrators also have access to our Premium Support email, for faster response times.
One simple way to speed up our response is by sending us over the Post-Class review link. This is a unique URL assigned to every class.
How do I find the class review link?
For Online School Premium & Online School Lite Teachers.
Simply go to Class Admin > Class Reports.
You will see lines of classes. Click on 'Class Review'
Simply copy the URL and send it over to us. This is what we use to find and diagnose the issue.
For Standalone Virtual Classroom Teachers:
In the 'standalone' virtual classroom, the post-class review is accessible through the 'Class review' button.
A learner or teacher can also share the review link which is made up of the classroom link followed by /#/review, for example:
https: //app. learncube. com/vc/room/class-john-55667-jtruhzpkxxxx/#/review/