Skip to main content
How to use our Troubleshooter tool

How to prevent problems before they come up by sending your students the troubleshooter tool link

Dan O'Reilly avatar
Written by Dan O'Reilly
Updated over a week ago

We want you to have the best experience in our virtual classroom, so we've developed this 30-second test to ensure you're ready for your class.

For Online School Premium:

Your school's troubleshooter link is your school URL, followed by " /troubleshooter ".

For example:

You can also click on this link.

This test will check your:

  1. Web browser - We encourage Chrome in general, but only Safari 13+ will work on iOS devices like iPhones and iPad

  2. Webcam - so people can see you

  3. Microphone - so people can hear you

  4. Internet speed - because a slow connection could compromise video, audio or document sharing.

Please do this well ahead of your class so you can be prepared for it.

TIP: It is a good practice to send this link to your students before their first class.


For Virtual Classroom teachers and students:

We have some links you can choose below based on your language:

Where can I find my troubleshooter link?

You can find your troubleshooter link in your dashboard.

On your Online School dashboard:

If you prefer to watch a video, this one will help you:

Did this answer your question?