We want you to have the best experience in our virtual classroom so we've developed this 30-second test to ensure you're ready for your class.
For Online School Premium & Online School Lite:
Your school's troubleshooter link is your school URL, followed by " /troubleshooter ".
You can also just click on this link.
This will check your:
Web browser - We encourage Chrome in general but only Safari 13+ will work on iOS devices like iPhone and iPad
Webcam - so people can see you
Microphone - so people can hear you
Internet speed - because a slow connection could compromise video, audio or document sharing
Please do this well ahead of your class so you can be prepared for it.
For Virtual Classroom teachers and students:
We have some links you can choose below based on your language:
Portuguese (Brazil): https://app.learncube.com/pt/troubleshooter/
If you prefer to watch a video, this one will help you: