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How to use our Troubleshooter tool
Prevent problems before they come up by sending your students the troubleshooter tool link
Dan O'Reilly avatar
Written by Dan O'Reilly. Updated over a week ago

We want you to have the best experience in our virtual classroom, so we've developed this 30-second test to ensure you're ready for your class.

For Online School Premium & Online School Lite:

Your school's troubleshooter link is your school URL, followed by " /troubleshooter ".

For example:

https://lite.live-online-classes.com/troubleshooter

You can also click on this link.

This will check your:

  1. Web browser - We encourage Chrome in general, but only Safari 13+ will work on iOS devices like iPhone and iPad

  2. Webcam - so people can see you

  3. Microphone - so people can hear you

  4. Internet speed - because a slow connection could compromise video, audio or document sharing.

Please do this well ahead of your class so you can be prepared for it.


For Virtual Classroom teachers and students:

We have some links you can choose below based on your language:


You can find your troubleshooter link in your dashboard.

On your School dashboard:

If you have a standalone virtual classroom subscription:

If you prefer to watch a video, this one will help you:

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