We want to help you asap but for us to do this we do need certain information, otherwise it's like trying to find your keys in the dark... It's possible but slow and difficult for us to solve your issue quickly.
Please send us an email ([email protected]) with a few critical pieces of information:
1) Student email
2) Teacher email
3) What happened vs what you expected
4) A screen shot including the URL at the top of the page so we can easily identify the issue.
* If you can provide time/date then it's even better.
Thanks for your patience and we'll be in touch asap.