Don't worry, we'll get this sorted in no time.

The most common cause is that you've accidentally missed the notification asking if you'd Allow the web browser to access your webcam.

Click to find out how to resolve this by 'Allowing' your browser to access your webcam on Chrome here or Firefox here.

The less common causes are:

  1. Your browser is a little confused...Try quitting the browser, reopening and re-entering the class. You'd be surprised how often closing all other apps/windows can help as well as restarting your computer helps.

  2. Firewall is preventing live video...Click here for resolution

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