Remember that LearnCube works by allowing you and your students to stream video/audio through your web browser.
What you need to teach using LearnCube:
A relatively modern computer (we support PC's less than 3 years old)
A modern web browser (e.g. Chrome or Firefox)
A reliable internet connection
So if you're experiencing an issue it's likely linked to one of these areas. Click the links to go to the solution.
The most common issues and causes are:
Can't hear your students? Have they allowed their microphone? Do they need to change to the mic on their headphones?
You are noticing an echo? If you're teaching a group class, does everyone have headphones?
One student connection is fragile and distracting others? You might need to control the students mic/webcam or remove the student.
LEARNCUBE TROUBLESHOOTING TOOLS
We've created a suite of helpful tools that will help you prevent, diagnose, check and investigate any issues:
Troubleshooter (to prevent)
In-class Diagnostics tool (to diagnose)
Speed test (to check)
Post-class review (to investigate)
If you notice that the page, is stuck 'initialising' or does not load, or you think there's a glitch, please take a screenshot with a small description of what expected/happened and send it to us: email@example.com.