Remember that LearnCube works by allowing you and your students to stream video/audio through your web browser.
What you need to teach using LearnCube:
A relatively modern computer (we support PCs less than three years old)
A modern web browser (e.g. Chrome or Firefox)
A reliable internet connection
So if you're experiencing an issue, it's likely linked to one of these areas. Click the links to go to the solution.
The most common issues and causes are:
Can't hear your students? Have they allowed their microphone? Do they need to change to the mic on their headphones?
Are you noticing an echo? If you're teaching a group class, does everyone have headphones?
One student's connection is fragile and distracting others? You might need to control the student's mic/webcam or remove the student.
LEARNCUBE TROUBLESHOOTING TOOLS
We have developed a set of useful tools that can aid you in preventing, diagnosing, checking, and investigating any problems.
If you have tried all of these tools and resources and still encounter issues, kindly take a screenshot of the error and provide a brief description of the expected outcome versus what actually happened. You may then send it to us at email@example.com. Be sure to capture the entire screen, including the URL. If the issue occurred during a class, please also include the class review link.