This issue with the PDF not loading occasionally happens because either:

  • the file is too large (we recommend files of less than 10MB so they reload quickly for future classes); or 
  • the internet connection is slow; or
  • the user does not wait for the upload to finish.  Large files may take a while to load with a slower speed connection (30 seconds - 90 seconds is possible)

Please be patient and if the file still doesn't load after a few minutes, please consider compressing the file first before re-uploading the file.

How to compress your PDF for free:

We'd suggest you follow best practice and compress your larger PDF files.

If you're looking for a really fast fix, possibly take a screenshot of the page you're wanting to share and upload the image into the whiteboard's lesson materials folder.

Did this answer your question?