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What if a parent has two children/students but only one email?
What if a parent has two children/students but only one email?

For the Online School only.

Alexander Asher avatar
Written by Alexander Asher
Updated over a week ago

Some organisations using our Online School work with young learners where the parents are the account owners but may have multiple kids enrolled as users in the platform.

This raises a small issue because our system requires a unique email address and username (that's like your key into the system) but the parent may only have one email.

Two simple solutions:

  1. Ask if the parent has another email address they can use for the second child 

  2. Most email providers allow catchall emails.

Email Catchalls

The LearnCube Online School will show an error if a user tries to select the same email for both student accounts. You can get around this by using catchall email addresses. This involves using your email address and adding a '+' afterwards with additional text. The "new/different" email will go to the same inbox.

Please note that this does not work for every email provider, so you should ask your student to confirm whether they are receiving reminder emails. We can confirm that Gmai, Zoho, and Hotmail/Outlook both do work.

To create a catchcall email, simply add "+" and any extra text to the email address, before the "@".

For example, student Sarah uses the email and is a mother of two children, Jane and Robert, who are also studying in your school. You could set up the three accounts, using the following catchcalls.

That way email notifications will still go to the desired email address.

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