A student can cancel their class anytime before 24 hours before the class starts (by default). 

If a student cancels a class within 24 hours of starting, the class credit will not be returned.

This cancellation policy can be changed as a setup option for the Online School e.g. to 12 hours.

Student cancellation process

The student can cancel from their dashboard by clicking on the relevant class.

The student will be prompted.

When a student cancels the class, the student will see this class is clearly cancelled.

The admin and teacher will see the cancellation by clicking Class Admin and Upcoming classes. Teachers will also be sent an email notification.

The School Admin can also see this on the student page and the impact it had on class credits.

Teacher / Admin Cancellation Process

A teacher or school administrator can also cancel their class at any time.

They can do so by clicking Class Admin and Upcoming classes and then clicking on the delete icon.

If you're cancelling a class at short notice, you'll be asked whether or not you'd like to refund the student's credit. Click the applicable option.



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