We want you to have the best experience in our virtual classroom, so we've developed this 30-second test to ensure you're ready for your class.
For Online School Premium:
Your school's troubleshooter link is your school URL, followed by " /troubleshooter ".
For example:
You can also click on this link.
This test will check your:
Web browser - We encourage Chrome in general, but only Safari 13+ will work on iOS devices like iPhones and iPad
Webcam - so people can see you
Microphone - so people can hear you
Internet speed - because a slow connection could compromise video, audio or document sharing.
Please do this well ahead of your class so you can be prepared for it.
TIP: It is a good practice to send this link to your students before their first class.
For Virtual Classroom teachers and students:
We have some links you can choose below based on your language:
Portuguese (Brazil): https://app.learncube.com/pt/troubleshooter/
Where can I find my troubleshooter link?
You can find your troubleshooter link in your dashboard.
On your Online School dashboard:
If you have a Standalone Virtual Classroom subscription:
If you prefer to watch a video, this one will help you: