A firewall is a network security system that is used to prevent unauthorized access to or from a private network.

Firewalls are commonly used by universities, schools, organisations and companies who are particularly cautious about data protection and security.


Do you think a firewall is impacting your experience on LearnCube?

> You can conduct a quick firewall test by clicking here

Sometimes it's not obvious because you/the student may test the troubleshooter at home but take a class on campus or at the office.

Here's a few clues that there's a firewall issue:

  • Despite passing our troubleshooter tests, your video is not working
  • There will be a popup or note that a 'firewall' is limiting your access to the virtual classroom.

Note, you may need the IT department to allow LearnCube access if there is an indeed a firewall issue.

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