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Managing Your Online School Subscription - Customer Portal Overview

Online School monthly subscription management

Written by Natalia Kozak

What is the Customer Portal?

The Customer Portal is your self-service hub for managing your Online School subscription. Through this portal, you can handle billing tasks independently without needing to contact support.

What You Can Do in the Portal

✓ Cancel or renew your subscription - Manage your plan status
✓ View payment history - See all past transactions
✓ Download invoices and receipts - Access documentation for accounting
✓ Update payment methods - Change credit cards or payment details
✓ Update billing information - Modify address and billing contact details

How to Access the Portal

Step 1: Visit the Portal Login Page
Go to: https://billing.stripe.com/p/login/4gM6oG8899dx8WS30DcbC00

Step 2: Enter Your Billing Email
Use the email address we have on file as your main billing contact.

Step 3: Check Your Email
Stripe will send you a secure login link to verify your identity.

Step 4: Click the Login Link
Click the link in your email to access your portal (the link expires after a short time for security).

Don't Know Your Billing Email?

If you're not sure which email address we have on file for billing, contact us at:
📧 premium-support@learncube.com

We'll let you know which email to use for portal access.

Troubleshooting Customer Portal Access Issues

Problem: Don't Know Billing Email Address

Solution: If you're unsure which email we have on file for billing:

  1. Contact us at premium-support@learncube.com

  2. Provide your organization name or account details

  3. We'll confirm the billing email address for you

Problem: Not Receiving Login Link Email

If you enter your email but don't receive the login link:

Check These First:

  1. Spam/Junk Folder - Login emails sometimes get filtered

  2. Email Typos - Ensure you entered your email correctly

  3. Email Delivery Delay - Wait 5-10 minutes before retrying

  4. Correct Email - Verify you're using the billing email on file

Still Not Receiving?

  • Try requesting another link (wait a few minutes between attempts)

  • Check with your IT department if emails from Stripe are being blocked

  • Add @stripe.com to your email safe senders list

Problem: Login Link Expired

Login links expire after a short time for security.

Solution:

  1. Return to the portal login page

  2. Enter your billing email again

  3. Request a fresh login link

  4. Use the new link within a few minutes

Next Steps

Explore our detailed guides for specific portal features:

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