A firewall is a network security system that is used to prevent unauthorized access to or from a private network.
Firewalls are commonly used by universities, schools, organisations and companies who are particularly cautious about data protection and security.
Do you think a firewall is impacting your experience on LearnCube?
> You can conduct a quick firewall test by clicking here
Sometimes it's not obvious because you/the student may test the troubleshooter at home but take a class on campus or at the office.
Here's a few clues that there's a firewall issue:
- Despite passing our troubleshooter tests, your video is not working
- There will be a popup or note that a 'firewall' is limiting your access to the virtual classroom.
Note, you may need the IT department to allow LearnCube access if there is an indeed a firewall issue.